Telenor has announced that it is closing down its sales and service centers across Pakistan. All the employees working in those centers are going to lose their jobs, ProPakistani reported.
According to the available details, Telenor is going to shut down 17 service centers across the country and customers will be left with 289 franchises to get support services.
Telenor said that it was equipping its (third-party) franchises with additional features to ensure that there’s no vacuum created in absence of service centers.
Reason behind this movie is the Telenor thinks that customers are now more self-reliant and they are able to resolve a lot of their support related queries through self-care apps and paid help lines.
During the whole process, 200 odd employees are going to lose their jobs.
Company said that it will be offering a payout as compensation (gross salaries x number of years in service x 0.5) plus other benefits that include medical allowances, in addition to annual bonus (2.25 salaries) and gratuity for eligible employees under the company policy.
Telenor said that it is committed to providing all the necessary support to the impacted employees to ensure that the process is as smooth as possible.